For healthcare providers, the right customer experience is key to gaining a competitive edge. This is most critical during open enrollment and annual enrollment, when healthcare carriers, employers and providers face their biggest and most unique challenges. The sheer numbers of new members compressed in short time frames puts tremendous pressure on internal operations and tests existing infrastructural capabilities.
Healthcare organizations must strive to not just meet these challenges, but to also deliver customer experiences that will satisfy and delight new and existing members at every interaction. The level of support and the experience that you provide to each member during this process plays a key role in setting expectations for the rest of the year.
At MDI NetworX, we utilize our over 2 decades of healthcare management experience to bring in-depth knowledge and expertise to your claims operations. We are among the pioneers of healthcare outsourcing in India, and our experience in managing some of the biggest healthcare payers in the US makes us your ideal partner for your enrollment needs. This expertise spans geographies, industries, and functions. We assure you positive engagements with your new members as they go through the enrollment process.
We put to use our knowledge in the contact center, claims adjudication, premium billing, enrollment processing, reconciliation, mailroom, print, and back office in the areas of provider and member services to offer you a solution for your open enrollment needs, regardless of the population type.
Our personnel will take over some of the repetitive, manual tasks, thus freeing up your staff for more critical areas of the claims process. This will help reduce operational costs while increasing business efficiencies.
We understand that not every day is the same for a healthcare payer operation, and the volume of member data could fluctuate. Our member enrollment service offering gives you the freedom to manage changing needs with ease.
Our vast experience in the healthcare payer domain gives us the much-needed skills required to manage your unique requirements. Our qualified team can cater to your every need efficiently.
We have years of experience across geographies, industries, and business functions. Our knowledge surpasses that of some of the best in the healthcare payer space, allowing us to offer exceptional quality of service to our customers.