When healthcare payers are required to handle the critical data of countless customers, it becomes imperative to choose a solution that meets and surpasses the standard requirements of security and confidentiality. DocGem is a simple, affordable, feature-rich, multi-user, browser-based integrated document storage and workflow management system that meets file security protocols as specified by HIPAA and HITECH. The solution is easy to use and it integrates seamlessly with your existing claims processing operations. Actions, such as record access, workflow distribution and reporting are handled efficiently and securely by the solution

How can
we help you?

Examiners spend precious hours from their tight schedule on administrative tasks that can be automated, thus freeing them to prioritize critical aspects of their claims operations.

What advantages do healthcare payers get with DocGem?

HIPAA Compliant

HIPAA and HITECH standards of security are maintained to ensure data and file security is never compromised. Healthcare payers are also assured there is no data loss or theft while it is being electronically transferred from one device to another

Disaster Recovery

Automatic regular data backups ensure seamless data consolidation and rapid disaster recovery. In the unfortunate event of a breach, downtime is minimum and your claims operations can spring back quickly

Open Architecture

The open-ended architecture of the solution can be customized to suit your exact requirements. Fully-scalable, the solution can quickly adapt to your evolving business requirements

Easy Storage and Retrieval

A consolidated file server simplifies file storage and makes file retrieval much easier. There are no restrictions on file types, and managing, storing and retrieving records, documents and images is quick and painless. Data integrity is maintained through user and group access control that assigns permission only to authenticated personnel. Additionally, all changes can be tracked easily for
audit purposes

Cost Savings

Since most tasks on the solution platform are automated, it eliminates the need for human input. Your team is freed from repetitive tasks, allowing them to focus their time and attention to more critical areas, thus improving productivity and also helping save money

DocGem will help enhance efficiencies in your operations


Adherence to industry standard security protocols provides administrators with secure and immediate access to all records from any Internet enabled PC

Optical Character Recognition (OCR)

Speed up data entry processes and reduce the possibility of human error with the solution’s optical character recognition feature that eliminates the need for manual data entry

Duplicate Records

Digitization of records authenticates all data and prevents the creation of duplicate entries. Any accidental duplicate data is immediately identified and eliminated

Single Repository

In their digitized format, all documents are stored in one location, thus eliminating the possibility of lost paperwork. This reduces wasted time and effort in locating documents, while also enhancing productivity.

Audit Trail

With the audit trail feature, your team can track all claims and corresponding documents at any point during claim processing. The audit trail also includes a full report of each user involved in the claim


Detailed and through indexing of the solution empowers all team members to search and instantly retrieve documents using
just keywords

Version Control

You can retain and retrieve multiple revisions of a document along with its current version. This gives administrators a handy reference in case they wish to consult or revert to an earlier version

Automated Workflow

Pre-determined processes and automated workflow solutions eliminate the physical handling and shuffling of paper documents. The result is faster processes and enhanced productivity

Ease of Installation

The solution is easy to deploy and integrates seamlessly with your current workflow system. A quick and easy training session can bring users up to speed and get them to adopt the tool almost immediately in their daily work

At MDI, we are committed to helping you and by partnering with us, you can expect to see quantifiable results like:

Discover new insights

Take a moment to go through our resource section where our data-driven insights can help improve your operational efficiency

Why Intelligent data capture scores higher than OCR?

Medical claims processing involves scanning and analyzing a countless number of documents every day, with each document containing numerous fields and thus, thousands of characters. The task is further complicated by the many formats in which the data arrives in the system. As a result, capturing and recording this data accurately continues to be a challenge for healthcare payers, impeding their ability to implement reliable workflow decision-making.

Digitization holds the key to improve claims management

Healthcare payers across the globe have been fiercely hit by the pandemic and its continued aftermath. Add to that the complex layers of claims management and health payers will admit that they are at an inflection point.

How Claims Operations Can Benefit with Digital Mailroom Partners

It's time to look beyond traditional mailrooms. Healthcare payers are now looking to streamline their document and mailroom systems by partnering with digital mailroom solution providers.

Enabling healthcare payers to gain an edge in today's complex, ever-evolving healthcare industry

MDI NetworX provides fully scalable, end-to-end digital mailroom and document services for healthcare payers across the US fully tailored to their business needs.

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