Highlights from the HCAA TPA Summit 2025

The HCAA TPA Summit 2025 brought together healthcare leaders, payers, and innovators to discuss where third-party administration is headed and how to get there with intention. 

Held from July 21 to 23 at the Hyatt Regency in Dallas, the summit featured meaningful conversations on how TPAs are navigating change, adopting new technologies, and rethinking how operations can scale with precision. 

Key Voices and Perspectives 
 
One of the more engaging sessions was the panel discussion titled “From Concepts to Impact: Navigating the Tech Transformation Journey.” 

Aniket Mutatkar of UnitedAg joined a strong panel of industry leaders to share real-world experiences around execution. Rather than focusing on broad ideas, the session explored what it takes to move innovation forward by prioritizing the right initiatives, bringing people along, and tracking impact in measurable ways. 

The panel also highlighted the importance of aligning technology with day-to-day processes instead of adding complexity. This sentiment was echoed across other sessions throughout the summit. 

Key Themes Across the Event 

Throughout the event, several priorities emerged in conversations both on and off the stage: 

• Smarter claims automation is gaining traction, with an emphasis on clarity, auditability, and long-term value 
• Digital intake and mailroom modernization remain critical focus areas for TPAs managing high volumes across distributed teams 
• Workforce optimization is top of mind, particularly how data is being used to support training, manage performance, and reduce downstream errors 
• There is a strong shift toward operational simplicity, aiming for fewer delays, improved accuracy, and better alignment across departments 

MDI NetworX at HCAA 

The MDI NetworX team had the opportunity to meet with executives and operational leaders focused on real improvement. From AI in claims processing to reducing intake turnaround times, the conversations were practical, strategic, and centered on outcomes. 

For many attendees, the priority was not just technology. It was finding proven ways to improve speed, accuracy, and visibility across the claims lifecycle without disrupting existing infrastructure. 

Looking Ahead 

The HCAA TPA Summit made one thing clear. Leaders are ready to move from exploration to execution. 

We were glad to be part of these conversations and look forward to supporting organizations as they take the next step. 

To learn more or connect with our team, reach out here: [https://www.mdinetworx.com/contact-us]